Operations Coordinator

Department: Operations
Location: Abu Dhabi
Reporting To: FBO Operations Manager

Company Overview:

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Department Overview:

The Operations department at Jetex is responsible for crew handling, ramp operations, ground dispatch activities, safety, and record-keeping. The department plays a critical role in ensuring that flights are operated in accordance with regulations and company policies.

Job Purpose:

The Operations Coordinator at the FBO is responsible for creating flights on the system, ensuring that all flight details and customer requests are present in the system, and assisting with customer service requests. This person reports to the FBO Operations Manager.

Key Responsibilities:

  • Coordinate with airport authorities to apply for landing permits and obtain them on time.
  • Provide current airport information for crew and passengers (weather/flights plan, locations, services etc.).
  • Operate office equipment including, but not limited to, air-to-ground radios (base station), ground radios, internal CRM system, computers and phones as required.
  • Coordinate with Duty Officer on customer service tasks, including assisting customers with questions about the trip, hotel reservations, ground transportation, catering, local attractions and activities, etc.
  • Use internal systems to update and view flight details, special customer requests and fueling services.
  • Wear and maintain a professional uniform as supplied by Jetex along with PPE.
  • Answer all requests through calls and emails quickly and validate the source of information before communication. Ensure that no information is given, or action is taken, prior to the authentication of information.
  • Must display the highest level of customer service to all clients by maintaining pleasant, professional, friendly and outgoing attitude.
  • Follow safety regulations, company policies, and guidelines from all Jetex operating regions.

Internal management duties:

  • Raise incidents, accidents, close calls or observations in line with the Incident Management procedure.
  • Maintain awareness and safety related to work area and other equipment.
  • Perform other related duties as assigned by the Line Manager.

Compliance-related duties:

  • Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
  • The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.


  • Diploma or bachelor's degree in aviation or related field.
  • Minimum 2 years of experience in aviation operations.
  • Fluent in English (written/verbal)
  • Knowledge in aviation operations, flight operations and aviation regulations
  • Sound knowledge of the safety requirements and procedures
  • Awareness of aviation concepts and terminology
  • Good organizational skills and prioritization
  • Leadership skills
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to work under pressure.
  • Attention to detail.