Customer Service Executive

Department: BQH Operations
Location: London
Reporting To: Operations Supervisor


Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 destinations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain from trip planning to indulging passengers with exceptional hospitality. Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.


The Customer Service Executive reports to the Operations Supervisor-Jetex and Customer Service Specialist-Bombardier. They perform a first-tier job; this means that any client coming into the Bombardier Service Centre will be greeted by them. Possessing the role of first contact, a Customer Service Executive is extremely important as a customer will deem the rest of the hospitality/experience.


Key responsibilities include (but not limited to):

  • Meeting and greeting visitors and customers arriving at Bombardier Service Centre.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly, and outgoing attitude.
  • Answering emails and telephone calls and dealing with general administrative duties.
  • Assisting crew with aircraft arrivals and departures and escorting / transporting them to and from the aircraft and airport hotel in a Jetex Mercedes Viano (or similar).
  • Assisting crew with aircraft laundry, dishes, catering and organizing their transportation needs and updating our in house system.
  • Maintaining, cleaning, and organizing client and working areas.
  • Replenishing stock.
  • Ensuring safety and security standards are observed and maintained.
  • Jetex Ambassador sharing knowledge of Jetex products and services with our customers.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Offer appropriate seating arrangements around the Bombardier Lounge.
  • Present menus, take orders, prepare food and beverages.
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the Bombardier Service Centre.
  • Other duties assigned by Line Manager.



  • High school education


  • Minimum 1-2 years experience in aviation / airline / hotel industry/hospitality preferred.
  • Knowledge of another language is a big plus


  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office database management).
  • Professional look.
  • Full Driving License
  • Right to work in UK