Bell Attendant Supervisor

Department: AZI Hospitality
Location: Abu Dhabi
Reporting To: Front of House Manager
Company Overview:

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain  from trip planning to indulging passengers with exceptional hospitality  Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Department Overview:

AZI Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customer handling. AZI Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.

Job Purpose:

The Bell Attendant Supervisor leads and manages a team of Bell Attendants to provide exceptional customer service to guests. This involves overseeing the daily operations of the team, ensuring that guests received prompt and efficient service, and addressing any issues or concerns they may have.

Key Responsibilities:

  • Lead and manage a team of Bell Attendants, providing guidance and support as needed.
  • Oversee the daily operations of the Bell Attendant team, ensuring that guests receive prompt and efficient service.
  • Train and develop team members, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
  • Address guest concerns and resolving any issues that arise.
  • Ensure that the Bell Attendant team operates in compliance with company policies and procedures.
  • Maintain a safe and clean work environment for the team members and guests.
  • Contribute to the development of strategies and initiatives to improve guest satisfaction and enhance the FBO's reputation.

      Compliance related duties:

  • Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
  • Bell Attendant Supervisor is expected to exercise his duty of care and must be aware of his health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.


  • High School Diploma or Official Certification, UAE Driving License Required
  • Minimum 2+ years' background experience in aviation ground support / hospitality industry
  • Fluent in English
  • Strong Communication Skills
  • Excellent in customer service
  • Intermediate IT Skills (MS Office database management).
  • Should have experience in luggage transport procedures.
  • Capable of lifting approximately 50 lbs.
  • Professional, Attentive, and detail oriented
  • Problem Solving skills, especially towards clients. 
  • Time management and organizational skills.