Concierge Executive

Department: Concierge
Location: Dubai
Reporting To: Director - Travel
Company Overview:
Join Jetex,an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Job Purpose:
He/She will be responsible for looking after the requests of our premium customers, providing personalized services, and meeting their needs and expectations whilst at the same time ensuring internal quality standards are kept and following established turnaround times.

Key Responsibilities:
  • Taking ownership of the sales process, and addressing their queries and concerns
  • Cross-selling and promoting various destinations and products. 
  • Preparing proposals, and quotes, and coordinating with suppliers and DMCs
  • Advising clients on suitable products and services based on their requirements.
  • Building relationships with existing clients and addressing any complaints
  • Strong written and spoken skills are essential for effective communication with clients.
  • Proficiency in various languages is always a plus when working in the hospitality industry or in the travel sector.
  • Good knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint, helps in performing administrative tasks and reporting efficiently.
  • Competencies in managing: initiatives, performance, teamwork, planning, problem-solving, decision-making, customer focus, and communication are crucial.

  • Bachelor's Degree in Travel & Tourism
  • Valid UAE license is required.

  • 3 years of customer service experience in lifestyle concierge, travel/tourism, hospitality, premium/luxury retail, and hotel/guest services.
  • Must have a good understanding of Luxury Lifestyle Travel, dining, entertainment. Fashion and luxury brands.

  • Strong command in both written and spoken English and have excellent copywriting skills.
  • Customer Management Skills
  • Analytical and multitasking skills