Ramp Agent

Department: BQH Operations
Location: London

ABOUT THE COMPANY

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain -  from trip planning to indulging passengers with exceptional hospitality - Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.


ABOUT THE ROLE

The Ramp Agent is responsible for carrying out ramp operations, ensuring the safe and timely handling of passenger luggage, accurate logging of flight information and prompt response to service requests.


KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

  1. Safety of team and and equipment/assets at all times. 
  2. Hazard/Safety awareness related to work area and other equipment's
  3. Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
  4. Assist in maintenance and safe usage of all ramp equipment airside.
  5. Full PPE when on airside.
  6. Required to wear and maintain professional uniform as supplied by Jetex.
  7. Follow safety regulations, company policies, and guidelines from Jetex/London Airports.
  8. Wing walking and marshalling to ensure safe services.
  9. Check aircraft compartments/doors to avoid any damage when loading and offloading.
  10. Load/offload baggage/cargo from aircraft/cart/vehicle in a safe manner using the proper lifting techniques.
  11. Follow the instructions of the Equipment Operator/Ramp Supervisor and Duty Officers/Coordinator.
  12. Inform the supervisor of any suggestions to improve the efficiency of the operations or possible solutions to problematic areas.
  13. After loading make sure minimum space for maximum loads.
  14. Knowledge of all equipment and be able to use /identify suitable tow bars.
  15. Provide assistance for Pushback/tow operation.
  16. Constantly checking on FOD and clearing as required.
  17. Read tags and segregate loads based on information received either from supervisor/tags.
  18. Handling/sorting of tools, materials, equipment and supplies.
  19. Staging, driving and operating technical equipment (if licensed) when instructed by supervisors.
  20. Any other duties assigned by Line Manager.

Compliance-related duties:

  1. Adhere to the documented procedures of the organisation or department and retain documented evidence related to the performance of their role.
  2. The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organisation.

JOB REQUIREMENTS

EDUCATION

 

High school education

EXPERIENCE

 

Minimum 1-2 years experience in aviation / airline / hotel industry/hospitality preferred.

 Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS

 

Great interpersonal and communication skills.

Excellent in customer service.

Good knowledge in IT Skills (MS Office database management).

Professional look.

Full Driving License

Right to work in UK

 

ESSENTIAL SKILLS & COMPETENCIES

PERSONAL SKILLS

 

Effective interpersonal and communication skills.

Maintains a good energy level.

Attention to detail with the ability to work under own initiative.

Excellent experience working closely with clients.

Effectively organizing and prioritizing workloads

Ability to multi-task, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up.

Time management and organizational skills are a must.

In depth information about the work area.

COMPETENCIES

 

INTELLECTUAL:

Manages difficulty and complexity.

Acts with integrity.

TRANSFORMATION:

Innovates/introduces improvements.

Designs plans for alternative actions.

Attentiveness

RESULTS:

Solutions driven.

Uses analytical techniques.

Delivers against obstacles.

TEAM:

People orientated.

Effective communicator

Builds and promotes the value of team collaboration.

Acknowledges and gives credit to others