Duty Officer

Department: AZI Operations
Location: Abu Dhabi
Reporting To: FBO Operations Manager
Company Overview:

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Department Overview:

The Operations department at Jetex is responsible for crew handling, ramp operations, ground dispatch activities, safety, and record-keeping. The department plays a critical role in ensuring that flights are operated in accordance with regulations and company policies.

Job Purpose:

The Duty Officer is responsible for ensuring that all flight-related activities and requests have been arranged and completed. This includes obtaining permits, completion of ground handling and baggage handling services, catering and fueling for each flight.

Key Responsibilities:

Core duties:
  • Manage and supervise the activities of the Flight Coordinators, Operations Coordinator and Ramp team.
  • Coordinate services for catering, fueling, and any other services to be organized as per instructions and customer needs.
  • Review aircraft handling checklist to ensure fueling, catering, flight plans and route for each flight have been updated and completed.
  • Stay updated on roster changes.
  • Ensure that the airside vehicles are clean and ready for the arrival/departure of crew and passengers.
  • Ensure all baggage handling and ground handling services have been complete as per Jetex standards and customer needs.
  • Communicate with internal stakeholders such as Guest Experience, Crew Handling and Concierge to ensure completion of all requests.
  • Coordinate with relevant airport authorities to ensure flight plans, landing permits and routes have been approved. Communicate all relevant information to the flight crew and customers.
  • Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
  • Safety-related duties:
  • Ensure safety of clients, passengers, aircraft, Jetex personnel, equipment, communication devices and assets at all times.
  • Follow safety regulations, company policies, and guidelines from Jetex/Abu Dhabi Airports.
  • Internal management duties:
  • Raise incidents, accidents, close calls or observations in line with the Incident Management procedure.
  • Report to the FBO Operations Manager on daily activities.
  • Perform other related duties as assigned by the Line Manager.
Compliance-related duties:
  • Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
  • The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

  • Diploma or Bachelor's degree in aviation or related field.
  • Minimum 4 years of experience in aviation operations.
  • Fluent in English (written/verbal)
  • Knowledge in aviation operations, flight operations and aviation regulations
  • Sound knowledge of the safety requirements and procedures
  • Awareness of aviation concepts and terminology
  • Good organizational skills and prioritization
  • Leadership skills
  • Excellent interpersonal skills
  • Excellent communication skills
  • Ability to work under pressure.
  • Attention to detail