FBO Manager

ABOUT THE COMPANY 

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourag

es employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

DEPARTMENT OVERVIEW

The Operations department at JETEX is responsible for crew scheduling, ramp operation, dispatch, safety and record-keeping.  The department plays a crtical role in ensuring that flights are operated in accordance with regulation and company policies. 

ABOUT THE ROLE:

The FBO Manager is responsible for ensuring that all flight support operations can be financed and carried out to the standard required by legal and company requirements. This person is also responsible for maintaining safety and quality standards, scheduling of staff, customer service and coordinating with local authorities.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Oversee day-to-day management of all FBO operations.
• Develop and implement strategy for all FBO operations.
• Plan and schedule operations for upcoming months, events and VIP guests. Accordingly allocate staff and resources for these operations.
• Enforce security and safety procedures in the FBO and on the ramp as per requirements.
• Liaising with senior management for approvals on financial expenses for the FBO, budgeting, forecasting and expense management.
• Liaising with senior management, third party providers, local authorities and customers to provide final authorization for flights.
• Coordinate with Quality and Safety Manager on formalizing, updating and implementing the Quality Policy Statement and Quality System.
• Coordinate with Ramp Manager on supervising ramp staff, ensuring safety and procedures.
• Conduct investigations of incidents in line with ICAO, IATA and ISBAH regulations and procedures.
• Promote safety and quality through daily observation, shift briefings and documented safety procedures.
• Conduct monthly safety meetings and routine operation-related audits.
• Understand the market and create new opportunities by developing and maintaining relationships with local airports and regulators.
• Build and maintain relationships with customers to promote the FBO and obtain customer feedback to improve capabilities and processes.
• Encourage employee involvement and suggestions in the improvement and growth of the FBO, its people and its processes.
• Perform ramp activities and ground handling procedures, when required due to shortage of staff. 

Compliance-related duties:

• Monitor updates on regulations and procedures from federal and global authorities like ICAO, IATA, ISBAH, etc.
• Ensure that the department's procedures are consistently documented, and relevant evidence is retained.
• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

JOB REQUIREMENTS