Department: Hospitality
Location: Abu Dhabi
Reporting To: Guest Experience Team Leader

Company Overview:

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

Department Overview:

AZI Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. AZI Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.

Job Purpose:

The Butler reports to the Guest Experience Team Leader. They do a first-rate job, which means that any passengers who step into the VIP terminal will be greeted by them. A butler's role as first point of contact is critical, as they must provide the best possible experience for our passengers upon arrival and departure.

Key Responsibilities: 

  • Must provide excellent customer service to all passengers by maintaining a pleasant, professional, friendly and outgoing demeanor.
  • Assist passengers with carrying their hand luggage.
  • Provide adequate seating arrangements around the VIP terminal.
  • Providing passengers with personalized service.
  • Having thorough understanding of all VIP Terminal amenities for passengers.
  • Collaborating with all departments (guest experience, housekeeping, food services, etc.) to meet the needs of passengers.
  • Must wear and maintain a professional uniform supplied by Jetex.
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintainance both exterior and interior of the VIP terminal.
  • Complete any other duties assigned by Line Manager.


  • Bachelor's Degree in Tourism and Hospitality Management
  • Minimum 2 years' experience in 5* hotel/luxury resort industry
  • Knowledge of another language is big plus.
  • Great interpersonal and communication skills 
  • Excellent in customer service
  • Good knowledge in IT Skills (MS Office and database management)
  • Professional look