Flight Manager

Flight Manager Job Description

• Monitor progress and ensure services are correctly requested and delivered
• Supervise flight operations processes to provide operational efficiency
• Execute and oversee: First requests from new customers + important and short notice requests of all customers.
• Provide team support during over-load periods
• Assist in coordinating day-to-day flight operations in accordance with all regulations and requirements.
• Brief crews/customers on all aspects of flights.
• Coordinate international flight planning activities.
• Ensure customers are always updated about status of their requested services and actual flights.
• Ensure designated checklists are properly done and completed for each arrival and departure (please refer to GTM checklist)
• Coordinate with ops teams and Flight Status Team in case of flight delay/revision/cancellation
• Coordinate with Dispatch, TravelEX, and FuelEX to deliver one and final brief to crews/customers.
• Report to Ops Manager/Procurement/Accounts/AM/BDM/Client Relations in case of service failure or major delay
• Assist Ops Manager/Duty Manager with service reports, when necessary
• Communicate with employees and management in a clear and concise manner
• Manage customer accounts from operations-side (communications, feedback and activity monitoring)
• Prepare detailed monthly customer management reports
• Other tasks in line with job scope as instructed by Reporting Manager