Guest Experience Executive - Open Day

Department: Hospitality
Location: Dubai
Reporting To: Guest Experience Supervisor
The Guest Experience Executive reports to the Guest Experience Supervisor. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.


Job Responsibilities:

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all passengers/clients/guest by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and passengers/clients/guest personally and on the telephone at times.
  • Driving a Rolls Royce on the airside upon passenger departure/arrival.
  • Offer appropriate seating arrangements around the FBO terminal.
  • Maintain clean and organized client areas and work area.
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal.
  • Other duties assigned by Line Manager.

REQUIREMENTS

Education
  • Bachelor's Degree in Tourism and Hospitality Management. 
Experience
  • Minimum 2 years' experience in Aviation/Airline/Hotel industry.
Specific/Technical Skills
  • Great interpersonal and communication skills.
  • Excellent in customer service.
  • Good knowledge in IT Skills (MS Office, Database Management).
  • With the ability to remain calm in emergencies or when dealing with passengers.
  • Multilingual is an advantage.