Operations Controller

Department: Operations
Location: Dubai
Reporting To: Operations Manager

The Operations Controller reports to Operations Manager and ensures that the entire process meets customer's and internal requirements and is completed in an organized, efficient and safe manner.

  • Process daily operation tasks according to applicable work procedures.
  • Follow up with suppliers to ensure services are confirmed and delivered correctly.
  • Monitor services on timeline and get confirmations quickly.
  • Monitor flights on timeline and solve any issue immediately to avoid possible delay.
  • Assist operators in trip planning and feasibility checks.
  • Help operators to optimize their flights.
  • Work hand-in-hand with other teams in Jetex to deliver the required service efficiently.
  • Ensure Jetex quality of service is always maintained.
  • Communicate with employees and management in a clear and concise manner
  • Other tasks in line with job scope as instructed by the Reporting Manager


  • At least 3 years' experience in flight support services or any aviation related field.
  • Fluent in English (speaking + writing).
  • Additional languages will be considered an asset.
  • Proficient in computer skills (word, excel, power point etc.).
  • Well-versed in IT Skills.
  • Passionate about delivering excellence, detailed, customer focused and results oriented.