Company Overview:
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of 37 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain from trip planning to indulging passengers with exceptional hospitality, Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
Job Puporse
The F&B Attendant is responsible for preparing and serving food and beverages to guests within the terminal, ensuring the highest standards of hospitality, presentation, and service at all times. The role requires a courteous, professional approach while strictly adhering to Jetex policies and Food Health & Safety guidelines, contributing to a seamless and refined guest experience.
Job Duties and Accountabilities:
Prepare and serve food and beverages in line with Jetex service standards and hygiene regulations
Review daily flight schedules to anticipate arrivals and departures and prepare accordingly
Be present at the Bell Desk/Reception when required to assist guests, visitors, and colleagues
Respond promptly and professionally to guest requests, queries, and special requirements
Maintain strong knowledge of menu items and terminal services, providing explanations when needed
Support team members during busy periods and ensure smooth service flow
Ensure service is delivered discreetly, efficiently, and in line with the standards set by the Supervisor/Manager
Maintain cleanliness, presentation, and readiness of service areas throughout operations
Assist with displays, setup, clearing, cleaning, and general service requirements
Monitor stock levels and inform management of any shortages
Communicate effectively with colleagues and other departments to ensure service consistency
Report guest feedback, incidents, or issues to the Supervisor and complete required reports
Distribute guest surveys to support service quality and continuous improvement
Carry out any additional duties as assigned by the Line Manager
REQUIREMENTS
EDUCATION AND CERTIFICATIONS
| - High School or Professional Qualification from recognized institute
|
EXPERIENCE
| - 1-2 years' experience in hospitality
- Customer facing experience is a must
- Hotel and/or high level F&B experience is a must
|
SPECIFIC / TECHNICAL SKILLS
| - Good command in English
- Excellent in customer service
- Intermediate IT Skills (MS Office database management)
|