Operations Controller

Department: Operations Discovery
Location: Dubai
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Company Overview: 

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives. 


Department Overview: 

The Operations department is responsible for providing and supervising flight-related services to elite clients of Jetex. 

Operations Team is essential for maintaining the safety, efficiency, and reliability of flight operations. Their work ensures that flights run smoothly and on time, contributing to overall client’s satisfaction and operational success. The Discovery team is based in Dubai and are using the latest technologies in the industry, it plays a critical role in ensuring that flights are operated in accordance with regulations and company policies. 


JOB PURPOSE:

The Operations Controller in Discovery is responsible to ensure smooth and efficient delivery of aviation services to clients by processing daily tasks, monitoring flights and services, optimizing trip planning, and maintaining Jetex service standards. The role also involves communicating effectively with employees and management and collaborating with internal partners. 


Key Responsibilities:

  • Process daily operation tasks according to applicable work procedures. 
  • Assist operators in trip planning and conduct feasibility checks. 
  • Help operators to optimize their flights for efficiency. 
  • Solve any issues with flights immediately to avoid possible delays. 
  • Follow up with suppliers to ensure services are confirmed and delivered correctly. 
  • Monitor services and flights on the timeline and ensure confirmations on time. 
Requirements:

Qualification
  • High School Level Education
Experience
  • 2+ years' experience in international flights planning
Skillset
  • Knowledge of aviation regulations and industry best practices 
  • Proficiency in flight planning software and systems 
  • Familiarity with air traffic control procedures and communication protocols 
  • Understanding of weather patterns and their impact on flight operations 
  • Ability to read and interpret flight manuals, charts, and navigational aids 
  • Strong analytical and problem-solving skills to identify potential risks and develop solutions
  • Excellent communication and coordination skills to work with multiple stakeholders 
  • Ability to work under pressure to meet deadlines. 
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