Company Overview:
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
Department Overview:
DWC Hospitality provides premium hospitality services, including event management, luxury catering, and VIP
customer service. The department curates bespoke experiences tailored to the individual needs of each client,
contributing to the world-class standards of Jetex operations.
JOB PURPOSE
The Guest Service Manager is responsible for the overall management, strategic planning, and operational performance
of the Bell Attendant cum Chauffeur team. The role ensures the delivery of exceptional, timely, and seamless ground
transportation and bell desk services aligned with Jetex’s standards of excellence. This position drives service
innovation, team development, interdepartmental collaboration, and continuous improvement to enhance the guest's satisfaction.
Leadership & Strategy
* Lead and manage the Chauffeur & Belldesk function across the FBO, setting clear performance
expectations and aligning team objectives with departmental goals.
* Develop and implement service strategies to elevate guest experiences and optimize operational
efficiency.
* Monitor and assess team performance through KPIs, coaching, and feedback mechanisms.
Operational Management
* Oversee the day-to-day operations of the Chauffeur and Belldesk team, ensuring timely and
professional service delivery.
* Ensure compliance with safety regulations, company SOPs, and service excellence standards.
* Manage logistics for guest transfers and luggage coordination with a focus on punctuality and
presentation.
Team Development
* Recruit, train, and mentor team members to build a high-performing, service-oriented workforce.
* Design and implement training programs to enhance technical skills, customer service, and
operational readiness.
* Foster a culture of accountability, collaboration, and continuous improvement.
Guest Experience & Service Excellence
* Ensure a proactive and empathetic approach to resolving guest concerns or escalations,
maintaining high satisfaction levels.
* Collaborate closely with key departments (e.g., Concierge, Operations) to ensure seamless guest
journeys.
* Uphold Jetex’s luxury hospitality standards at every touchpoint, from arrival to departure
Compliance & Reporting
* Maintain accurate operational and compliance records in line with internal audit standards.
* Enforce health, safety, and quality assurance standards in all service delivery activities.
* Report regularly to senior management on team performance, incidents, and improvement
initiatives
KPIs:
* Guest satisfaction and feedback scores.
* On-time performance of transportation and luggage handling.
* Team productivity and compliance rates
* Service innovation and process improvements implemented
* Equipment maintenance and cleanliness standards
SKILLS, REQUIREMENTS & QUALIFICATIONS:
* Bachelor's degree in hospitality, Business Administration, or related field preferred. High school diploma with
substantial industry experience may be considered.
* UAE driving license preferred
Experience:
* Proven track record of delivering high-end guest experiences with meticulous attention to detail.
Skillset:
* Technical & Professional Skills:
* Fluent in English; additional languages are a plus.
* Proficient in MS Office and transport management systems.
* Strong understanding of vehicle maintenance and safety protocols.
Leadership & Interpersonal Skills:
* Inspirational leader with a hands-on, service-driven mindset.
* Excellent communication, interpersonal, and problem-solving skills.
* Highly organized, with the ability to manage multiple priorities effectively.
* Client-centric, with a refined approach to high-net-worth individuals and VIP
COMPETENCIES
Leadership:
* Demonstrates accountability and sound decision-making.
* Empowers teams and promotes a culture of ownership
Customer Experience:
* Embeds luxury service standards across all touchpoints.
* Resolves challenges with discretion and emotional intelligence
Operational Excellence:
* Drives process improvements and ensures service consistency.
* Maintains focus on quality, safety, and efficiency.
Collaboration:
* Builds strong cross-functional relationships.
* Fosters a team culture of respect, engagement, and recognition