Company Overview:
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain from trip planning to indulging passengers with exceptional hospitality Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
Department Overview:
AZI Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customer handling. AZI Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.
Job Purpose:
The Chauffeur & Belldesk shift leader oversee a team (per shift) of Bell Attendant cum Chauffeur to provide exceptional customer service to guests. This involves maintaining the daily operations of the team, assigning flights, quality control of Limousine, Grooming checks, ensuring that guests receive prompt and efficient service, and addressing any issues or concerns they may have.
Key Responsibilities:
- Supervising Staff: Overseeing the team's activities during the shift, ensuring tasks are assigned, completed efficiently and effectively.
- Enforcing Policies and Procedures: Making sure that all team members adhere to company policies, safety protocols, and operational procedures.
- Problem Solving: Addressing any issues or conflicts that arise during the shift, finding solutions, and escalating to the supervisor.
- Inventory Management: Monitoring inventory levels and coordinating with the supervisor to reorder supplies as needed to maintain stock levels.
- Shift Reporting: Providing detailed reports to the supervisor at the end of each shift, including any incidents, notable achievements, and areas for improvement.
- Communication: Acting as a liaison between the team and the supervisor, relaying important information, updates, and feedback effectively and in a timely manner.
- Collaboration: Collaborate with other departments to ensure seamless operations and guest experiences.
Compliance-related duties:
- Handling Cash and Transactions: Overseeing cash handling procedures, ensuring accuracy in transactions, and reconciling cash drawers at the end of the shift.
- Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
- The employee is expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.
Key Performance Indicators:
- On-time transportation of passenger and/or passenger luggage
- Customer satisfaction
- Maintenance and cleanliness of equipment
| Qualification | - High school diploma or Official certification, UAE driving license preferred
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| Experience | - 2+ experience in aviation ground support/hospitality industry in luggage transport procedures.
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| Skillset | - Fluent in English
- Intermediate IT skills (MS Office database)
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Personal Skills | - Strong communication skills.
- Professional, attentive and detail-oriented.
- Problem solving skills, especially towards clients
- Time management and Organizational skills
- Strong Leadership skills
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Intellectual: | - Acts with integrity
- Communicates effectively
- Shows empathy towards customer
requests
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| Transformation: |
- Commits to achieving goals
- Engages and inspires others
- Demonstrates drive and
determination
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| Results: | - Overcomes Obstacles and Delivers Results
- Pays Attention to detail and quality
- Provides Excellent Customer Service
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Team: | - Focuses on people
- communicates effectively
- promotes and values teamwork and collaboration
- acknowledges and credits others for their contributions
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