Operations Supervisor

About The Company 

Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain–from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.

About The Role

The Operations Supervisor is responsible for delivering the highest level of service to the clients and their luggage from the front door of the FBO terminal to on-board the aircraft ready for take-off, They would be coordinating with Flight Operations Team in Headquarters via phone or GTM system to work on the scheduled requests and follow up the concerned personnel (catering, ground services, etc.). They coordinate with the ramp team to ensure that the operations run smoothly and efficiently.

Key Responsibilities(but not limited to):

• Safety of team and equipment/assets at all times.
• Line management of Operations and Guest Experience teams
• Must display the highest level of customer service to all clients by maintaining pleasant, professional, friendly and outgoing attitude.
• Ensuring a smooth operation by coordinating and overseeing all levels of the daily FBO operation.
• Wing walking to ensure safe services.
• Use GTM to update/view/assist handling requests, special requests and fuelling services.
• Coordinate with customer requests, questions, and needs to maintain continuous quality services.
• Monitoring of Jetex standards within all teams and implementation of new changes in line with brand guidelines.
• Assist FBO Manager to support the business functions of the running of terminal to include but not limited to budgeting, contracts, customer feedback, supplier management and liaison with Headquarters as required.
• Operate office equipment to include but not limited to air-to-ground radios (base station), ground radios, GTM systems, computers and phones as required.
• Knowledge of all aspects of Jetex and operational functions as well as business aviation and London Biggin Hill Airport
• Knowledge of Customer Service should include assisting customers with hotel reservations, ground transportation, catering, limo service, local attractions, activities and other functions that will be helpful to the clients.
• Follow safety regulations, training requirements and company policies, and guidelines from Jetex/London Biggin Hill Airport.
• Any other duties assigned by Line Manager.