Company Overview:
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 35 locations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions. The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial, and personal air travel. With professions that span our entire value chain-from trip planning to indulging passengers with exceptional hospitality-Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
Department Overview:
DWC Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. DWC Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.
About The Role
The Butler plays a key role in delivering a first-class experience. As the first point of contact, the Butler welcomes passengers arriving at and departing from the VIP terminal. This role is critical, as it sets the tone for the entire passenger journey and ensures the highest standards of service are consistently delivered.
Key Responsibilities:
- Must provide excellent customer service to all
passengers by maintaining a pleasant, professional, friendly, and outgoing
demeanor.
- Assist passengers with carrying their hand luggage.
- Provide adequate seating arrangements around the VIP
terminal.
- Providing passengers with personalized service.
- Having a thorough understanding of all VIP Terminal amenities
for passengers.
- Collaborating with all departments (guest experience,
housekeeping, food services, etc.) to meet the needs of passengers.
- Maintains the privacy of passengers' information and
activities.
- Assist in tasks at event related work including
exhibitions/shows and coordinating maintenance both exterior and interior of
the VIP terminal.
- Other duties assigned by
Line Manager.
Requirements:
| Education | Relevant degree or post-graduate qualification, or equivalent experience |
| Experience | Minimum 2 years of experience in 5* hotel/luxury resort industry |
| Skills | Good communication skills Excellent customer service Understanding of good grooming standards |