Company Overview:
Department Overview:
AZI Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customers' handling. AZI Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.
About the Role:
Key responsibilities include (but not limited to):
- Meet and greet VIP customers
- Ensuring high levels of customer satisfaction through excellent service.
- Overseeing daily operations of the front of the house.
- Ensuring adherence to safety regulations.
- Preparing VIP Report for CEO
- Hiring,
training, and supervising front-of-house staff.
- Creating and managing staff schedules.
- Conducting
performance evaluations and providing feedback.
- Coordinate front-office activities and events
- Monitor overall customer comfort and dealing with customer complaints
and comments
- Address problems in the utmost professional manner
- Ensure events and conferences run smoothly
- Coordinate with operations team to ensure meticulous planning and
organization
- Supervise maintenance, renovations and furnishings of FBO when required
- Ensure high level of quality in all facilities, including cleanliness
and upkeep
- Enforce adherence to quality standards within the FBO operations
- Carry out inspections of facilities and services provided in FBO
- Responsible for the development and maintenance of the SOPs relating to
all functions and activities in the department/FBO
- Ensuring
consistency in service and product quality.
- Conducting regular inspections and evaluations.
- Implementing improvements based on customer feedback.
- Providing
development opportunities for staff.
- Keeping up to date with industry trends and best practices.
- Encouraging professional growth and development within the team
- Building
relationships with regular customers.
- Encouraging customer loyalty through personalized service
- Gathering and analyzing customer feedback for continuous improvement.
- Recruit, manage and train employees to achieve the 5* brand of Jetex
- Any other duties that may be assigned by the Line Manager.
REQUIREMENTS:
| EDUCATION | - Bachelors Degree from recognized University or Professional
Qualification from Hospitality School
|
| EXPERIENCE | - Minimum 5 years experience in aviation /
airline / hotel industry
- Minimum 2 years experience in managerial
position
- Knowledge of another language is a big plus
|
| SPECIFIC/ TECHNICAL SKILLS | - Great interpersonal and communication skills
- Excellent in customer service
- Good knowledge in IT Skills (MS Office and database management)
- Professional look
|
PERSONAL SKILLS | - Effective interpersonal and communication
skills.
- Maintains a good energy level
- Attention to detail with the ability to work
under own initiative
- Excellent experience working closely with
clients
- Effectively organizing and prioritizing
workloads
- Ability to multitask, take initiative, work
efficiently, and be flexible with quick turnaround projects if they come up
- Time management and organizational skills are a
must
- In depth information about the work area
|
COMPETENCIES | INTELLECTUAL: - Manages difficulty and complexity
- Acts with integrity
TRANSFORMATION: - Innovates/introduces improvements
- Designs plans for alternative actions
- Attentiveness
RESULTS: - Solutions driven
- Uses analytical techniques
- Delivers against obstacles
TEAM: - People orientated
- Effective communicator
- Builds and promotes the value of team collaboration
- Acknowledges and gives credit to others
|